We proudly state our products are supplied with a 100% guarantee. The value is completely provided by a professional craftsmanship. Every item is carefully inspected before shipping. Our clients appreciate the excellent service we offer and we are always at your disposal to solve any issues in proper time. Please note that if you are not satisfied with your purchase you can ask for exchange or refund within 7 days after the delivery of the package at your place.


In case you are not satisfied with your Hermes bags , we offer you an opportunity of exchange. Following conditions are obligatory:
  • E-mail your return request to within 3 days after you receive the order.
  • Make sure you return the item in unused condition. The original packaging is also required.
All our products are supplied with a 100% guarantee. The manufacture uses only high-grade materials. We carefully inspect each item before shipping. Our company’s primary goal is to provide customers with an excellent service and meet any demands.


  • Warranty claims cover all manufacturers’ defects. The defects should not be caused by water, fire or chemical damage, intentional damage, or general wear and tear (such as scratches, fading of the colors etc.). If the defects occurred during shipping, you are asked to contact us upon the receipt of the order.
  • In case the product is defective in nature, we will re-send you the exact same model immediately. In case the model is out of stock, you will be able to choose another one of the same cost.
  • Make sure to observe all warranty claims. Our company bears no responsibility for shipping losses and damages. Please, post-mark the product no later than 7 days from the day of reception.
  • Please, be aware that return takes up to 4 weeks.
  • Prior to exchange, the damaged item is carefully inspected.
  • Returning an item that had a discount at the moment of the purchasing the amount of the promotional offer will not be refunded if the discount term is expired. Any unexpired promotional funds will be certainly refunded.
  • Please note that we can refund the amount only back to the original credit card which was used by a customer to make a payment.